Employee Spotlight: Alicia Goncalves

Jun 11
Category | General

Alicia GoncalvesAlicia Goncalves joined Norcom Mortgage in November 2015 and transitioned to the IT Department in 2019, where she is a Certified Encompass Administrator. In her new role, Alicia has been instrumental in the rollout and implementation of several of our software systems including SimpleNexus, Joint Venture Onboarding Portal, Loan Beam and DocuSign.

When not writing code or training Norcom members on new software systems, Alicia is an active member of the Connecticut Mortgage Banker’s Association where she serves as the Co-chair for the Young Professional group. In this role, she has helped organize numerous webinars and speaking sessions; assisted in hosting the YMP’s Mentor Minute, where mentors guide members on career advancement opportunities; and has been an advocate for women in banking.

Alicia will now have the opportunity to share what she has learned on a national level as she has been selected to be apart of the National Mortgage Banking Association’s mPACT Steering Committee.

“I am excited to be chosen for this opportunity,” said Alicia. “I think it’s important to support and surround yourself with likeminded people so we can grow and learn from each other. I look forward to continuing to help young mortgage professionals advance their careers and be an advocate for women in banking.”

Fun Facts:

  • Alicia was “born” into the real estate industry. Her grandfather owned his own brokerage shop, and after school she would help him in the office by performing some data entry, ordering credit reports and appraisals, and stacking paper loan files.
  • She was also awarded the Path to Diversity Scholarship and will apply the scholarship to the MBA’s Future Leaders program.

Congratulations, Alicia, on your accomplishment! For more information on how you can get involved in the national and local Mortgage Banker’s Association chapter, please visit or